Review Time
Excellent service by Gemma - our Accountants initially recommended Avensure as they had a cause to employ their services. We are a small business, cannot afford a full time HR Advisor. Avensure are the next best solution. You are given a dedicated advisor from start to finish for each query, eliminating the need to keep repeating your case, we have always received very prompt guidance either by telephone or email or both if need be every step of the way. Draft minutes, letters and advice well ahead of the next stage all prove invaluable and is so reassuring to know you are legally meeting all of the required standards. Avensure have updated all of our Statement of Particulars and Employee Handbooks - we would highly recommend them and also puts our company at ease knowing we have the expertise behind us.
We’ve been using Avensure’s services for the past 7 years, and the value they’ve provided during that time has been truly exceptional. From day one, their support has helped us navigate a wide range of HR issues with confidence and clarity.One of the most beneficial aspects of working with Avensure is having a dedicated advisor, and we’ve been incredibly fortunate most recently to have Alfie supporting us. It makes a real difference being able to speak to someone who knows our business inside out and understands the specific challenges we face with employees. That continuity and familiarity are invaluable.The quality of advice we've received has consistently been great—reliable, up-to-date, and always tailored to our needs. Alfie provides guidance that is not only legally sound but also practical and realistic, which has made implementation so much easier.In terms of communication, the team has been fantastic. Whether it's a quick query or a more complex issue, responses are always prompt, clear, and helpful. We’ve never felt like just another client – the service is personal and professional at every level.Overall, the service from Avensure has been a vital part of our business operations, and I’d highly recommend them to any company looking for trusted, ongoing HR and employment law support.
I recently raised a serious complaint with this company about their service. For complaints, you deal with a nameless person - just "complaints team". There is no openness and transparency, so you do not know who is assessing it, nor what criteria they are using. I asked to escalate my issue after they disagreed with my complaint, but there is no escalation process in place. Every company I work with, and every HR policy, has a system for escalation if a customer/employee is unhappy; surely a company whose whole focus is HR should have a more transparent and customer-friendly approach. I have asked to cancel my policy, and the answer is 'NO' despite my stating that our relationship has completely broken down.
regular contact, sound advice allowing us to operate confidently. The world of employment is so complex and it can be worrying when you have to act on arising situations, fortunately Avensure were there to help us through step by step (avoiding the unseen pitfalls) Peter
Having a dedicated HR Advisor is invaluable for a small business such as mine. Di-Anne has been professional in all aspects of the dealings with the company and we strongly recommend their services. We thank Di-Anne for her support and openness in the advice she has given. Without which navigating HR matters would have been so much harder.
I have been very satisfied with the service I have received since becoming an Avensure member. I have been assigned my own dedicated advisor (Sheamus Mayall) who is knowledgeable, approachable and rigorous in his approach. If he is unable to take my call immediately he is quick to come back to me. The advise I receive is always measured, humanistic and informed by a detailed understanding of both the law and the context within which it is being applied in my setting.
We have been working with Avensure for over two years, and the support we've received has been consistently invaluable—particularly in navigating workplace investigations and disciplinary hearings.We are currently being assisted by Di-Anne Kanyinda on a misconduct case, and her guidance has been exceptional. She provides clear, well-balanced advice that protects us as the employer while ensuring our staff are treated fairly and given a genuine opportunity to be heard.I would confidently recommend Avensure to any small or medium-sized care business. Their expertise, professionalism, and understanding of the sector make them a trusted partner in managing complex HR and compliance matters.
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At Avensure we work hard for our customers supporting them in HR, Employment Law, and Health & Safety, and these efforts have been recognised with the awards that we have won. We provide our clients with a complete service offering advice and guidance, training, taking preventative measures, as well as contractual implementation. By looking at some of the Avensure reviews, you will see what our customers think of us and the way that we help to ensure that they are fully compliant with Health & Safety and employment law.
Here at Avensure, we know just how important our team members and advisors are, which is why we invest a lot of time, effort, and money to ensure we have the highest skilled advisors within our industry. Looking at some of the Avensure service reviews you will see how many businesses appreciate the service that we provide, and when there are Avensure complaints, we use these as tools to refine and improve the service that we offer to all our customers.
An Avensure comparison between other companies that provide a similar service will show that we are well regarded within our industry, not only from our peers but also by our customers. If you lack knowledge in critical areas such as HR, Health & Safety, or Employment Law and need professional advice to ensure that your company is compliant with current legislation, contact us today and let us help you grow and nurture your business.
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