Caution: I want to share a very disappointing experience I've had with a certain glasses retailer to alert others. I placed an order for their G100 glasses on September 4, 2025, for $108.99. The package was initially returned by customs in China. I reached out to their support to change the shipping address. For over two months, I was given the runaround. First, they said it hadn't shipped, then they claimed it had, but never provided a valid tracking number. After immense frustration and delays, I demanded to cancel the order and receive a full refund on November 6. Despite my repeated emails and a final warning, they have not processed my refund. They have simply taken my money and provided nothing. A quick search shows I'm not alone; their BBB rating is an 'F' and there are many similar complaints online. Has anyone else experienced this? I've already initiated a chargeback with my credit card company, but I want to ensure the community is aware of their questionable practices. Steer clear of this retailer!
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