I have utilized this service twice after encountering issues with two airlines regarding compensation for canceled flights. In both instances, their intervention led to positive outcomes. One case resulted in statutory compensation, while the other involved reimbursement for alternative flight tickets.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
