Review Time
The service was exceptional throughout the entire process. They carefully assessed my situation after both the airline and another service turned it down. They requested all necessary documentation, kept me updated at every stage, managed everything professionally, and ultimately, I received my compensation thanks to their efforts. Highly trustworthy and strongly recommended.
I have utilized this service twice after encountering issues with two airlines regarding compensation for canceled flights. In both instances, their intervention led to positive outcomes. One case resulted in statutory compensation, while the other involved reimbursement for alternative flight tickets.
The process of compiling the claim was straightforward, although I missed the chance to respond to the airline's evidence because it wasn't clear that a response was possible, and I couldn't view their evidence anyway. The claim was eventually resolved in my favor, but it took 7 months mainly due to waiting for the service to review submissions.
The service was outstanding from beginning to end. They thoroughly evaluated my case after both the airline and another service rejected it. They requested all necessary documents, kept me informed at every stage, handled everything with professionalism, and ultimately, I received my compensation thanks to their efforts. Highly reliable and strongly recommended.
The process was straightforward. I won a claim against an airline that had initially declined my request, claiming the delay was due to air traffic, even though I had confirmation that it was due to a technical issue. Very satisfied, thank you!
I was unable to secure compensation from an airline for a significant delay. Another company that charged 30% also failed to assist. The service was fantastic and challenged the airline until I finally received my compensation. Their communication was prompt and effective. Excellent service!
It has been 3 months since I submitted my complaint for a delayed flight, and despite notifying them that it was for both passengers, they have come back stating that the claim needs to be resubmitted for both. Why wait 3 months to inform me of this? Completely unhelpful. They didn’t even address me by name in their response. Don’t waste your time.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
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