After reaching an impasse with the airline in my endeavours to reach a fair compensation settlement, AADR helped me to reach a satisfactory resolution. It took some time to finalise (the process is quite slow) but justice prevailed and, without the services of the AADR team, I don’t think I could have succeeded. Court proceedings would have been my only other alternative to resolve this issue, which would have been risky and costly, so AADR services have been invaluable to me in this instance.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
