It has been 3 months since I submitted my complaint for a delayed flight, and despite notifying them that it was for both passengers, they have come back stating that the claim needs to be resubmitted for both. Why wait 3 months to inform me of this? Completely unhelpful. They didn’t even address me by name in their response. Don’t waste your time.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
