I requested a refund directly from the airline concerned after a five and a half hour delay. The airline rejected my claim immediately claiming that the delay was due to a third party company. I filed a claim with AviationADR who took up my case and the case was adjucated in my favour. I have now received the amount due to me from the airline concerned as compensation.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
