My experience with AviationADR has been extremely disappointing and has left me with serious concerns about both independence and fairness.I brought two separate cases to AviationADR against the same airline. In both cases, the facts were clear, the documentation was complete, and the claims were, in my view, straightforward under UK/EU passenger rights legislation. Despite this, both decisions came back in favour of the airline.What is most troubling is not simply the outcome, but the way the cases were handled. Key points and evidence were either dismissed with minimal explanation or addressed in a very superficial manner. The reasoning relied heavily on a narrow and airline-friendly interpretation of the regulations, with little reference to established case law or the burden of proof expected from airlines.The process itself is very slow and frustrating. Each case took a long time to reach a conclusion, during which the airline appeared to face no real scrutiny. In the end, the result felt less like an independent assessment and more like a procedural exercise that ultimately wasted a significant amount of time.The fact that AviationADR is funded by member airlines on a per-case basis inevitably raises questions about true independence. While this model may be permitted, it does not inspire confidence when outcomes consistently align with airline defences, even in cases that passengers reasonably believe are strong.There is also no meaningful appeal mechanism for passengers, and the decisions provide limited legal reasoning, making it difficult to understand how conclusions were reached or to challenge them constructively.Based on my experience, I would not recommend AviationADR to passengers who believe they have a strong claim. In hindsight, going through this process only delayed resolution and benefited the airline by running down the clock. I would strongly recommend going directly to court from the outset, where evidence is examined properly and decisions are transparent and accountable.Overall, AviationADR did not provide the independent, fair, or effective alternative to court that it claims to be.
Claim your business profile now and gain access to all features and respond to customer reviews.
AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
