My Ryanair flight was delayed by over three hours, which meant I was entitled to compensation. After opening numerous cases directly with Ryanair, they repeatedly closed them stating the claim had been “paid,” despite no money ever being received.After months of getting nowhere, I escalated the issue through Aviation ADR. Within a week, Ryanair confirmed a resolution agreeing to pay the compensation, and a few weeks later the money arrived in my account.I don’t usually write reviews, but Aviation ADR made what had been a long and frustrating process incredibly straightforward. I’m very grateful for how efficiently they handled the case- highly recommended. Thank you!
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
