A waste of time and probably a scam operated by Aviation in collusion with the airlines. I had a straightforward claim concerning a cancelled flight (nothing to be argued about there). They waited 9 months (during which they ignored my follow-ups) then closed the case saying it was "out of scope", with no explanation how a claim for a cancelled flight could possibly be outside of their scope as an ADR.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
