Seems to be a complete total scam. I spent ages registering a claim, uploading all the details in the particular way they wanted which took around 1 hour, then, after waiting 3 months, for no reason the claim was closed and I had to start the whole process again. No explaination was given, all emails sent to various email address have not been answered and the phone number is useless as the message just tells you they are busy before hanging up. If you are going to offer a service for god's sake actually offer a service ... well off to small claims court for me to resolve my claim instead then ...
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
