I paid for priority boarding with Wizz Air because myself and my partner were going on a weekend trip to celebrate an anniversary. At no point during the course of our outward or inward journey were we offered or given any kind of priority service.When I complained to the Aviation ADR, after having first approached Wizz Air for them to refund the purchase price of the priority element of my ticket which was refused, the Aviation ADR adjudicator stated that because it was stated in the terms and conditions that no part of the fair was refundable, he saw fit to rule against me! So in essence, the adjudicator believes that it's OK for an airline to sell a service and not to deliver the sold service! Wizz Air in my view has an appalling customer service ethos and does not value it's customers. Aviation ADR has an appalling clunky portal that urgently needs to be updated to be fit for purpose because it currently isn't. As for the judgement, it's simply unjust. Justice delayed is justice denied; it took from 01/01/2025 to 19/06/2025 to turn this around. APPALLING!!!!
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
