AviationADR successfully pursued our claim against a major holiday operator, which had dismissed it. We suffered a delay at an airport of 7 hours on a European flight which the airline claimed was due to extraordinary circumstances. In the end, although the airline extended the deadline to submit it's defence, it failed to do so and we succeeded. Very impressed with AviationADR service.I did find their online portal rather clunky and initially uploading documents a little tricky. Staff were very helpful.
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AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
