If I could rate zero stars, I would. This brand has become the worst shopping experience I’ve had in years. I’m sharing this to prevent others from going through the nightmare I faced with a pair of sweatpants that fell apart faster than cheap fabric. I bought four items in September. After using two, one pair of sweatpants literally began disintegrating after two wears, and the sweatshirt looked faded. I didn’t even use the other two items, which were meant as gifts but will now be returned due to likely poor quality. The fabric is so thin and poorly made that it’s almost insulting given the high price. The quality is nowhere near what they claim. Customer service is a joke; I called multiple times without ever speaking to a real person. All I encountered were AI chatbots pretending to assist. When I finally got in touch via email, the representative couldn’t even confirm if he was a real person. Instead of taking responsibility for sending me a defective product, they made me go through the hassle of returning it for a partial refund. They clearly don’t care about customer inconvenience. After this, I’m returning everything I bought. I refuse to handle overpriced sweatpants that can’t survive normal wear. This company focuses on marketing rather than substance. Save yourself the trouble and find brands that value their customers.
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Aviator Nation is a privately owned lifestyle brand of contemporary casual wear founded by Paige Mycoskie in 2006.
