I am extremely dissatisfied with this company. If I could give zero stars, I would. I have used the software for over 25 years, and recently, I’ve spent countless hours trying to resolve issues with customer support. After extensive efforts, including working with IT, I managed to sort out some problems, but the process has been incredibly frustrating. I love the software, but the support is abysmal. I’ve been left waiting for responses and hung up on during chat support. I’ve wasted so much time trying to sort out issues that should have been simple. This experience has left me feeling undervalued as a loyal customer.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.