Review Time
They impose charges without consent. I bought a perpetual license, and a year later, I was billed for a support plan they automatically enrolled me in without any notification, and then they denied my request for a refund. This practice feels intentionally misleading. It's no wonder they have such a low rating, and I now find myself among the many customers who feel cheated.
They impose charges without my consent. I bought a perpetual license, and a year later, they charged me for a support plan that I was auto-enrolled in without any notification. When I asked for a refund, they refused. This practice seems intentionally misleading. It's not surprising they have such a low rating, and I now join the many clients who feel deceived.
The policies and attitude of this company are utterly disgraceful, especially for a leading provider of industry software. Their default approach is to take money from customers, regardless of whether they need the service. I attempted to cancel auto-renewal twice, but the system failed to recognize it both times. I received no reminders that my payment was imminent. Auto-renewal should be an opt-in feature, clearly communicated during purchase, rather than hidden in fine print. There should be an option to purchase without auto-renewal from the start. The cancellation process is designed to confuse, making it seem like you’ve unsubscribed when you may not have. There’s no confirmation of opt-out either. This company seems to have a blanket policy against refunds. Their practices do not align with consumer protection standards, and it’s shocking to see how they take advantage of users during tough times.
I am extremely dissatisfied with this company. If I could give zero stars, I would. I have used the software for over 25 years, and recently, I’ve spent countless hours trying to resolve issues with customer support. After extensive efforts, including working with IT, I managed to sort out some problems, but the process has been incredibly frustrating. I love the software, but the support is abysmal. I’ve been left waiting for responses and hung up on during chat support. I’ve wasted so much time trying to sort out issues that should have been simple. This experience has left me feeling undervalued as a loyal customer.
Avoid this company! For the past two years, they’ve charged me for someone else’s account. When I disputed the charges, they claimed I failed to log in to cancel auto-pay, but I don’t have access to that account. Despite my requests to stop the charges, they continue. Their processes are designed to prevent me from stopping payments, making them feel like a criminal enterprise.
The company has shown a complete lack of focus on customer needs. I’ve struggled with the subscription process, and getting help has been nearly impossible. Their website offers limited contact options, yet they are quick to take your money. I would advise staying away from this company.
After installing a new hard disk, I reached out to the company to re-register my software. Their response was slow and unhelpful, leaving me with unusable software. They seem uninterested in supporting customers who have purchased their products.
I have been using this software since 2012. Last year, I was forced to repurchase a subscription despite already owning the product. Their customer service is terrible, and it’s nearly impossible to get in touch with someone. I hope this company faces consequences for their actions.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
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