I have HAD ENOUGH. My 'support package' for Sibelius was due but I had changed my debit card since last year. The system would not allow me to change it. After the dreaded ChatBot experience (how ANYONE can call this PROGRESS is beyond me) I hooked up with an advisor who unlocked it for me so I was able to pay. Avid then took my payment twice. That was 4th October and today is the 11th and, guess what, still no refund, despite being told it is 'a known issue within our system'!!!!!!! Well that's mightily reassuring. Sadly I still need Sibelius as it can do stuff MuseScore cannot but the product shifting to Avid was the worst thing ever. I want my refund and, as a goodwill gesture (ha - you can imagine the gesture I've been making during this whole process!) give me a freebie for this year's 'support'. DIABOLICAL. Are you telling me a company the size of Avid can't sort this?!! I'm not happy.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.