Avid redefine horrendous customer care in every possible way. I moved away from Pro Tools years ago for this reason and am now about to go out of my way to avoid using Sibelius because they can't get something as simple as licence activation right. It's impossible to imagine any company doing a worse job than this.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.