Avid customer service is responsive, however we closed a ticket unresolved recently. I believe if someone knew more about the workings of the communications between the user systems and their servers, we might have resolved it. It is a minor inconvenience at this time, no big. Spent hours per day over a week or two to decide it wasn't worth correcting though.There are 2 reasons I am prompted to review today:1) My initial subscription included a plug-in bundle. I did not let my subscription lapse, however 11 plugins were "expired" upon my 2nd annual renewal. All their web and support still shows that these "expired" plugins should be included with my subscription. I had to read an online review of the 2024 version to understand that they took them away for my level. That's kind of *bogus*. Update your website at the very least.2) Just don't even bother with the free offerings in their "Inner Circle" - It's all a scam to get you to provide your info to third-party providers. I have a 33% success rate on getting what they actually promise. They claim "100% free, no trial/subscription", I found out today I would need to purchase a dongle in order to register a "free" product. *Bogus*. Vet your providers before making promises on your own site.Otherwise, the application is amazing, state of the art, and best cross-platform, I've made some great recordings and had few, if any, crashes or glitches, and I'm on Windows! To me, it's worth the annual fee to use, and for the support. I'll be looking elsewhere to purchase plugins though, and be glad to pay full price for a hassle free install.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
