Terrible. I have opened a case to ask a very very simple question. They have given perpetual users a chance to reinstate their license again in Dec 2021 until the end of the year. BUT the option is in the "Move to Subscription" box and my old license now states "crossgraded to subscription" which I do NOT want but the new licence still states "Perpetual" which I DO want. It is so confusing. I figure they are using the subscription mecanisum as a one-off for perpetual buyers. Their marketing talks about reinstatement but the thing you buy doesn't and their marketing states a 1-year upgrade but when you buy it is called Annual Upgrade and Support Plan. They use 3 different terms for the same thing. It is so confusing, it is the least joined up company I have every had the displeasure of dealing with. I raise a support case and I have asked them to do something which will take them about 1 minute to do and they just close the case as a duplicate but it is not a duplicate. So now I am having to ask he same question again which they will probably close as another duplicate. Nice work, I have now created a sales query to see if someone there can contact support and ask them to do their jobs. When you pay for support plan and upgrade you're really only paying for upgrades because they do not do real support.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.