The WORST company for customer service I have ever encountered. I've been using their software for years- I am a long time industry professional and their software is great but but every aspect of their customer care system is a disaster. The website is badly designed and poorly communicated. None of the links work and none of the online forms work either. The online customer account feature is incomplete and error strewn. The subscription auto-renew options don't work and have failed for the last four years in a row. This is always followed by the almost impossible task of getting hold of anyone at avid either from customer sales or technical help. The only reachable contact is a useless web page bot which just tells you no agents are available and gives you a link to a form that doesn't work. The technical phone helpline is utterly useless and the support code system is the worst in the music industry. Truly shocking service all round from a company that is obviously too mean to spend any money supporting it customers whom it seems not to value at all.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.