I would give the a 0, if possible. I created a Case to cancel my subscription and received a reasonably quick reply asking why I was cancelling. I replied to say it was simply due to non-use. There was no reply from Avid in several days, so I followed up two more times... nothing. I created another Case, which they cancelled within 24hrs due to being a duplicate Case, so I replied to the original two more times over the course of the next 2 weeks. Still nothing. Avid sucks. Great product but they clearly don't care about their customers in the least.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.