Most appalling customer service model of ANY company Ive dealt with in 40 years. And I mean EVER. Their stupid system ID/product activation never works, and when you click "chat" on their website you get an automated bot that takes you to a "community" where you pray you'll find a relevant article that helps. If you want phone help, you call the hotline, and an automated voice tells you to enter your System ID, which it then says doesnt exist! If you want actual HUMAN HELP (like any reputable company provides for free), you have to pay $29US for a one-time "support code" - not joking! And if their support doesnt fix the problem, you dont get a refund for the code! I hope this company burns to the ground, they should be ashamed. Disgusting company.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.