AVID Support Care is a contradiction in terms. Zero Support or Care. Their monthly subscription service does not allow you to make changes and they do not issue a reminder when the year is about to expire. Auto renewal went ahead without any warning. I have moved countries and the site will not allow me to change my address and card details accordingly saying I have to stick with original country. Well the original bank account is about to be closed. The new subscription is only 9 days old (within normal 14 day cooling off period that AVID have managed to avoid adhering to by saying you ticketed the T&Cs. I wonder would that hold up) and they won't allow me to close and open a new one. Their contact form is restrictive with drop down menus that never apply to the issue. Very very poor offering. AVID don't allow people to move across the globe and take their software with them. Hardly a good business plan. I see from other reviews I'm not alone in this experience of them.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
