I'm a 15 year client and I can voucher that AVID has horrible customer service. No one answers, confusing contact on the site, only a certain number of characters for submitting a case. For the price of the software (not to mention hardware), it's just inexcusable. Shame. Shame. Shame.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.