i am a full time producer and engineer. i paid for the pro tools update and support plan. i encountered issues with the cloud service (for which i also pay). i have clients awaiting a resolution of this issue in order to complete their projects.i submitted a support ticket almost 2 weeks ago. i followed up daily to see if anyone could assist. the first tech i was able to contact simply concluded "i guess it doesn't work so well." he was unable to run pro tools on his system to troubleshoot. the next 2 techs i was able to get in touch with were also unable to run pro tools on their systems. no one has followed up on my support ticket. i have only gotten in touch with someone by re-calling and going through the process all over again... the response is always "you reached someone not in the pro tools department; i'll pass your info along to a pro tools technician."this is beyond "bad customer service." this is theft.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.