I've been held on customer support line all day today. It's 5:30 and still only recording. I bought the ticket and this is what you get.. nothing. No answer. When you absolutely need it. updateAfter the day, about 8pm I received an email from the support that they will help me by remote accessing my desktop.The technician was actually brilliant, quick and knowledgeable and professional. I had to delay some things and did after hours work but my deadline was somehow met.It might be good for your health of your mind that they will respond eventually and once they did, their support technician is really good.They started to put some note on the account page about support phone is having issues. But from this experience, I am not expecting much for their phone support anymore. It's better for my health that their phone support does not exist. So thanks to the support technician I updated my rating to 3 stars instead of 1 when I wrote it while I was waiting. So please be careful when you start using them, make sure you have plenty of time to test it out.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
