I was just helped by Avid customer care. They did a take over of my screen, because I could not get my license accepted through their normal instructions, after I updated my Sibelius program. It took me a lot of work to try out many different ways of solving the problem, while being in email dialogue with the Avid support. After ten days of trying different ways to make it work, we made an agreement to have one of the people (Ned) on their support team to do a take over my computer. After 30 minutes he fixed the problem (and answered 3 other questions I had according to Avid and Sibelius). Their installation processes is way too complicated. But their support team has been very helpful, professional and supportive. Though the process was quite too complicated, but it does not seem to be the fault of the people in the support, more in the system of Avid.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
