Edit: i'm revising to 4 stars - the initial frustration is still there, and never did get the missing part, but the item is usable without and I did get a replacement for the "delivery failure" package. So, they tried, I don't imagine getting spare parts from China is feasible for something so inexpensive to begin with, and it's lovely lingerie, well made for the price.My order was split into 2 packages, and while the first one was delivered in a reasonable time, it was missing part of the item. I contacted Avidlove and asked for the missing part. I got no response. I had the "insurance" so I tried to report a problem, but their records said the package hadn't been delivered so I couldn't. I tried to report a shipping info discrepancy, and after providing the requested info, I've gotten no further response, and the shipping info is still wrong.The second package has a "delivery exception" for "failure to locate the recipient" even though they just delivered the other package and they were going to the same address, so I have no idea if I'll ever get the package, and we've already established that getting an answer about anything is futile.I would give them 0 stars if I could.
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