STEER CLEAR OF THIS RENTAL SERVICE My experience with this rental service was completely unacceptable and misleading. I booked and paid for a vehicle classified as Medium. At no point during the booking process or in the confirmation was I informed that two credit cards would be necessary for this reservation. Only upon arrival at the rental desk was I informed that two credit cards in my name were mandatory. This requirement was never disclosed beforehand. I tried to resolve the situation by suggesting alternatives, such as holding a security deposit on my debit card or having my spouse provide her credit cards as the second card, but these options were outright rejected by the unhelpful staff member at the desk. Due to the service introducing an undisclosed condition at pickup, I was denied the vehicle I originally booked and instead received a smaller car, which is classified as Small. This was a clear downgrade from what I had paid for. The company’s own terms state that any requirement for two credit cards for higher-end vehicles must be confirmed at the time of booking. This did not occur. Changing the rules at the counter and pressuring customers into a lower-class vehicle is simply unacceptable. This was a prime example of poor transparency, inflexible staff, and misleading rental practices. I have filed formal complaints and would strongly recommend that others avoid this rental service.
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