I previously submitted a one-star review, but I actually have two significant issues with this company. First, I was turned away at the return desk and told to drop off the rental car at a different location. As a result, I ended up returning it an hour later than planned due to the understaffed rental counter and long lines. Consequently, I was charged an extra day's rental fee! More importantly, I have yet to receive my 'held' deposit back. It's been 10 days, and the situation is going in circles: the company advises me to contact my credit card provider, while the provider tells me to reach out to the company. I can't access this 'held' amount, and I can't dispute it since it's only on hold, not actually charged. The funds are stuck, making no real difference. This company needs to improve its transparency regarding misleading rental and deposit policies.
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