Review Time
I would give them lower than 1 star if it was possible.
I recently attempted to reserve an 8.5‑metre flatbed truck from Avis — a vehicle they clearly list on their own website. I called on Monday morning and spent 15–30 minutes on the phone while the sales rep contacted the Hamilton (Curtin Avenue) branch to confirm availability. I was told everything was fine and the booking was effectively sorted.
Fast‑forward to two days before pickup, after I had already arranged time off work, organised additional people to help with loading and unloading, and planned the entire job around the 8.5‑metre tray… Avis suddenly calls to tell me they only have a 6.5‑metre truck available.
I reminded them — again — that I specifically needed an 8.5‑metre truck. Only then did they casually mention that they haven’t had any 8.5‑metre trucks for a while. So why was I told otherwise? Why is it still advertised? And why did it take them days to notify me of something so fundamental?
The whole experience was disorganised, misleading, and frankly unacceptable. Their customer service can be summed up in one word: crap. When people are planning logistics, taking time off, and coordinating others, accuracy matters. Avis completely dropped the ball.
I rented a car from Avis through Priceline. The night before I was supposed to pick up the rental, the location called and stated they did not have a car for me. I was instructed to call the 1800 number to rebook at a different location. The agent lied and said that they had a coupon I could use for a future rental. I never received any compensation for the inconvenience. I will never book with this company again.
The day before I was leaving thay called and said that thay didn't have my van that was booked 2 plus months prior and that I needed to call in and let them find me one I did had to drive 12 miles more get there and thay know nothing after a hour past the time of pickup thay said thay have one did the paperwork and was told a number and pointed to the right and thats all the van was on 3/4 tank of gas on the paperwork was full never use them
Hello,
I am writing to raise a complaint about an issue I experienced with Avis Turkey, a company I have regularly used during my trips to Turkey. I always believed Avis had a strong reputation, but this experience has seriously damaged my trust.
I first reported this issue through Avis Turkey directly, as well as through sikayetvar.com and cimer.gov.tr, but I was unable to get a clear or satisfactory response. After seeing that many other customers have reported the same problem online, I decided to contact the headquarters, hoping the matter would be handled more seriously.
In short, Avis Turkey appears to be charging an extra 20% tax (which I think is an ill-gotten gain) on road and bridge fees (HGS), even though these fees already include the required taxes and are paid directly to the government. Despite my repeated requests, I was never provided with an official and verifiable document showing the actual HGS charges during my rental period. Instead, I was only given total amounts or a manually prepared document with no official basis.
To explain the issue in detail:
I rented a car from the Istanbul Beylikdüzü branch between 10–11 January 2026 under contract number 198870534. At the start of the rental, a deposit of 4,500 TL was charged to my credit card. When the rental ended, 3,253.80 TL was refunded, and 1,246.20 TL was kept without any clear explanation. Since there were no issues other than possible HGS usage, I assumed this amount was related to toll charges and did not question it at that time.
About a month later, I received another notification that 3,144 TL had been charged to my credit card. When I contacted customer service, I was told this was for “extra toll (HGS) charges.” I then asked for a detailed and official HGS statement to understand these charges, but I was told such a document could not be provided. Instead, I later received an email listing a few toll crossings, which appeared to be manually prepared and not an official record. This made me even more concerned.
Although the total amount of the listed toll crossings was 3,658.50 TL, the total amount charged to me (including the first deduction) was 4,390.20 TL. When I questioned this difference, I was informed that a 20% VAT had been added. However, toll fees shown in the official HGS online system already appear as VAT included. My own research also shows that VAT rates on roads and bridges vary and are not 20%.
For these reasons, I request that all HGS charges related to my rental be shared with me in an official, verifiable document. After confirming the amounts against official records, I ask that the incorrect 20% VAT be removed and that any overcharged amount be refunded to my credit card.
I kindly request a transparent, documented explanation and a proper review of this matter so that the issue can be resolved in line with legal requirements and customer trust can be restored.
Sincerely,
Made a reservation for 7 days for a small car in Belgrade Serbia airport location, 118 Euros or $132!
They charged my account $432 after I came back to USA! They ripped us off like nobody before!
Apparently by adding my wife as secondary driver they added a charge of $260 and made a regular location so airport to be a special location and added $40 more!
all of that was not explained to us at all!
Complained about it but they declined the claim!
Worst place ever to rent a car, real scammers!
I'd give them a 0 if I could. Booked a rental car online for our trip to Merida Mexico. The cost was $1,000.00 Cdn.(13,000 pesos) for a month. Upon arrival to pick the car up, they wanted an additional 60,000 pesos ($4,700.00 Cdn.) for insurance. We asked if we could change the payment method and put it on our friends credit card as it has out-of-country rental car insurance coverage. We were told that if we did that, our original contract would be cancelled with no refund. On top of that, the online booking for the identical car was now 33,000 pesos ($2,300.00 Cdn.). We walked away a thousand dollars poorer and no car. This is the 2nd time that we've been ripped off by rental car companies in Mexico. I felt comfortable with this one because Avis had been recommended to us by Americans that we met last year and said that they had rented several times with no problems????? What a bunch of crooks!
Steer clear of AVIS. We arrived into MCO - Orlando and had prepaid for the hire in the UK. The gentleman on the desk was incredibly aggressive in trying to upsell. He told us the car had no insurance which it did. And persisted. He did the same with the toll option. I had to tell him 5 times I had already booked a Visitor Toll Pass for $10 deposit, they wanted us to pay $60! In the end I had to get quite short as my kids were very upset and tired. Once we got to the car, no car seats, which we booked and paid for. We were then told we could pick up the car seats in a shed, not manned, so we had no idea which seats were appropriate for the car or the kids age/height.
Then we needed to extend the hire by 2 hours for our departure date. A simple 2 hours, how much did they want to charge me? $269!!!! For 2 hours!!! That’s more than half the price of the whole 9 day rental! I spoke to numerous people on the phone who couldn’t help me and even said they weren’t sure that was 100% the price, I would need to drive to MCO and check. I refused to drive back to the airport on our holiday to confirm that. So we will have to wait in the airport an additional 2 hours with our kids. The customer service was barely service at all and overalll we have been left very disappointed!
We recently rented a "luxury car" from a local location but ended up with an Equinox instead. That was acceptable, but before returning it early, I took the time to clean it thoroughly inside and out, using cleaning products and an odor eliminator. However, I was surprised to be charged a $450 cleaning fee because they assumed we had smoked in the vehicle due to the cleaning spray. When I explained that I was trying to return it in better condition, the representative was rude and confrontational. I even offered to bring my cleaning products to clarify the situation, but they insisted on charging the fee regardless. I've contacted customer service twice without resolution. Despite having rented from them before, I will not be returning. Additionally, since the reservation was in my husband's name and I had the key, they blamed me for driving. This whole experience was frustrating and disappointing!
I previously submitted a one-star review, but I actually have two significant issues with this company. First, I was turned away at the return desk and told to drop off the rental car at a different location. As a result, I ended up returning it an hour later than planned due to the understaffed rental counter and long lines. Consequently, I was charged an extra day's rental fee! More importantly, I have yet to receive my 'held' deposit back. It's been 10 days, and the situation is going in circles: the company advises me to contact my credit card provider, while the provider tells me to reach out to the company. I can't access this 'held' amount, and I can't dispute it since it's only on hold, not actually charged. The funds are stuck, making no real difference. This company needs to improve its transparency regarding misleading rental and deposit policies.
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