We recently rented a "luxury car" from a local location but ended up with an Equinox instead. That was acceptable, but before returning it early, I took the time to clean it thoroughly inside and out, using cleaning products and an odor eliminator. However, I was surprised to be charged a $450 cleaning fee because they assumed we had smoked in the vehicle due to the cleaning spray. When I explained that I was trying to return it in better condition, the representative was rude and confrontational. I even offered to bring my cleaning products to clarify the situation, but they insisted on charging the fee regardless. I've contacted customer service twice without resolution. Despite having rented from them before, I will not be returning. Additionally, since the reservation was in my husband's name and I had the key, they blamed me for driving. This whole experience was frustrating and disappointing!
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