Steer clear of AVIS. We arrived into MCO - Orlando and had prepaid for the hire in the UK. The gentleman on the desk was incredibly aggressive in trying to upsell. He told us the car had no insurance which it did. And persisted. He did the same with the toll option. I had to tell him 5 times I had already booked a Visitor Toll Pass for $10 deposit, they wanted us to pay $60! In the end I had to get quite short as my kids were very upset and tired. Once we got to the car, no car seats, which we booked and paid for. We were then told we could pick up the car seats in a shed, not manned, so we had no idea which seats were appropriate for the car or the kids age/height.
Then we needed to extend the hire by 2 hours for our departure date. A simple 2 hours, how much did they want to charge me? $269!!!! For 2 hours!!! That’s more than half the price of the whole 9 day rental! I spoke to numerous people on the phone who couldn’t help me and even said they weren’t sure that was 100% the price, I would need to drive to MCO and check. I refused to drive back to the airport on our holiday to confirm that. So we will have to wait in the airport an additional 2 hours with our kids. The customer service was barely service at all and overalll we have been left very disappointed!
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