I'd give them a 0 if I could. Booked a rental car online for our trip to Merida Mexico. The cost was $1,000.00 Cdn.(13,000 pesos) for a month. Upon arrival to pick the car up, they wanted an additional 60,000 pesos ($4,700.00 Cdn.) for insurance. We asked if we could change the payment method and put it on our friends credit card as it has out-of-country rental car insurance coverage. We were told that if we did that, our original contract would be cancelled with no refund. On top of that, the online booking for the identical car was now 33,000 pesos ($2,300.00 Cdn.). We walked away a thousand dollars poorer and no car. This is the 2nd time that we've been ripped off by rental car companies in Mexico. I felt comfortable with this one because Avis had been recommended to us by Americans that we met last year and said that they had rented several times with no problems????? What a bunch of crooks!
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