I would give them lower than 1 star if it was possible.
I recently attempted to reserve an 8.5‑metre flatbed truck from Avis — a vehicle they clearly list on their own website. I called on Monday morning and spent 15–30 minutes on the phone while the sales rep contacted the Hamilton (Curtin Avenue) branch to confirm availability. I was told everything was fine and the booking was effectively sorted.
Fast‑forward to two days before pickup, after I had already arranged time off work, organised additional people to help with loading and unloading, and planned the entire job around the 8.5‑metre tray… Avis suddenly calls to tell me they only have a 6.5‑metre truck available.
I reminded them — again — that I specifically needed an 8.5‑metre truck. Only then did they casually mention that they haven’t had any 8.5‑metre trucks for a while. So why was I told otherwise? Why is it still advertised? And why did it take them days to notify me of something so fundamental?
The whole experience was disorganised, misleading, and frankly unacceptable. Their customer service can be summed up in one word: crap. When people are planning logistics, taking time off, and coordinating others, accuracy matters. Avis completely dropped the ball.
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