Be warned this company is an absolute shambles from the people on the front desk right through to their supposed customer service. Rental desk at Orlando airport was so slow I thought we were going to miss a day of our holiday. When we eventually got to the desk and refused all the hard sell extras the agent tried to get us to take he was extremely rude muttering something about stupid tourists. Used the Florida visitors toll pass as we have done on 5 previous visits with various rental companies with no issues ( none were with Avis) but have now been charged $50 dollars (for $11 worth of tolls with the pass) because we should have turned the transponder off. This was NOT pointed out by Avis even when we said we had the visitor toll pass. This was like going back to our first USA visit 30 years ago when rental firms tried to get you to buy every add on going. Not a pleasant experience and one I will never repeat with this company anywhere in the world. I would rather walk than be ripped off like this again.
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