Zero stars – Unfriendly staff, unprofessional management, ignored communications, and unfair charges. My experience at this location was absolutely shocking. I returned my car here instead of the airport, as allowed in my contract, and the employee reacted as if I was doing something wrong. He spent 10 minutes trying to refuse the return, insisting it would take hours to inspect for damages—a process that felt extremely suspicious. Even after I agreed to wait, the employee was aggressive and confrontational. He refused to connect me to a manager, claiming he was in charge. I recorded the interaction without his knowledge, and he clearly behaved aggressively. Despite having evidence of pre-existing damages, the staff flatly refused to review it. I reached out to executives, expecting an investigation, but instead, a regional manager defended the employee and ignored my emails. I received another invoice claiming the repair costs exceeded what I was originally charged and was asked to pay again. I felt pressured to pay out of fear. I have rented cars worldwide and have never encountered such hostility or unfair processes.
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