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Avis Nightmare in Munich Germany

I guess I should have Googled Avis damage scam before I went to Munich Germany...I rented a car from Avis, When I picked up the car, my bill went from $538 to a little over $900 and it was the wrong car. I reserved a Mercedes and when I got there they said I reserved a Ford. I showed the lady my confirmation and she said I was wrong and I reserved a Ford but they had a Mercedes we could rent for the same price. The lady didn’t speak English very well so communication was difficult on both ends, and after 22 hours of traveling and 30 mins of trying to figure out why we were spending more than we were quoted, I handed over my credit card. BIGGEST mistake of my life! Two weeks with the car and no problems, no dints, dings or scratches. When we returned the car, the lady walked around the car and looked it over, checked the inside, everything was great, or so SHE SAID! Then she had us sign a document and told me that it was “conforming drop off of the car” so I signed it. Then she said “ terminal 1 and pointed the direction we were to go to catch our flight. When we got back tot the States, I checked our credit card and seen the bill for the car $2524.04; I couldn’t believe my eyes! I called Avis international and they opened a claim and said it would take 10-15 business days. When they finally responded they said we had scratches on the alloy rims and that was the charge. The sent me the bill, which is in German so I had to go to google translate to figure out the charges. A week later we get mail from Avis International, saying we owe another 145 euro for the damages. I sent another message to Avis international about the cost to upgrade my midsize Mercedes to an economy with a hatchback (smaller car) and the additional driver charge that they added too ( total additional charges 478 euro); still waiting for a response. In fact I have contacted them several times, the only response i get is “we considered this case closed”, well I’m sorry AVIS I DON’T CONSIDER THIS CASE CLOSED! Our trip to Europe was from March 17th-31st 2018 so as you can see I have only been fighting this battle for a few weeks. I will never rent from them again!

Date of experience: Apr 17, 2018