I am an Avis Preferred customer and usually complete everything online to ensure a smooth and efficient pickup. Unfortunately, my recent experience at Avis Tenerife South was very disappointing.Despite having finalized my booking in advance, I was kept waiting at the counter even though I had a scheduled commitment and needed to leave on time. In addition, extra insurance products (LDW and Windscreen Protection) were added and charged without my clear request or informed consent.I clearly stated that everything had already been arranged online and that I did not require additional coverage, as I am insured through my credit card. These services were not properly explained as optional. I was told I needed to sign in order to receive the vehicle key, which left me feeling pressured into accepting charges for a service I did not request.Being delayed and charged for something I did not authorize does not reflect the level of professionalism and transparency I expect from Avis, especially as a Preferred customer.I hope management reviews internal procedures to ensure transparency, proper consent, and respectful treatment of customers’ time.
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