On November 17, 2025, at 4:30 PM (16:30) Montpellier airport , I was the victim of a deliberate scam orchestrated by one of your employees.The employee in question was a male, in his early 30s, short, with pale skin and a heavy beard.Here is how this employee scammed me:1. THE BOOKING: I had a fully paid (196 EUR) reservation for a Premium/Elite category vehicle (BMW Series 1).2. THE LIE: This employee refused my rental, claiming my driver's license (renewed in 2024) was "new." This was a BLATANT LIE. I provided an official government-issued Driving History Certificate proving my 9+ years of experience (since 2016). He arbitrarily rejected this official document, demanding an old physical card, which is an absurd and fraudulent policy.3. THE PROOF: I have rented a Premium Lexus ES300 from another Avis branch and BMWs/Mercedes from other companies with these exact same documents. This employee was the only one to "have a problem."4. THE SCAM: The real reason for his lie became clear: There were NO Premium/Elite vehicles on the lot. He sold a car he didn't have. He also refused my request to switch to an available SUV.5. THE THEFT: He forced me to accept a Standard Peugeot 208 (a barebones car with no parking camera) and CHARGED ME THE FULL 196 EUR PREMIUM PRICE.This employee (male, short, pale, heavy beard, working Nov 17 at 16:30) is a con artist who is actively damaging the Avis brand. He is running a bait-and-switch operation.
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