An unpleasant experience booking a rental via Ryanair with the Avis franchise at Limoges Airport. Our Ryanair flight was delayed but we still got to the rental office desk before the posted closing time. No-one was there. Other renters had been given codes to unlock key boxes but these did not work. Ryanair staff said they were unable to help as they had no link with Avis. After a while someone was able to reach the agent who returned to the desk. Those with codes were able to get their vehicles. We had not been given a code and the agent insisted for about 15 minutes that we did not have a booking, until he eventually located it and gave us the vehicle. The car was fine. A final irritation- the charge appeared on my card as being from Booking.com not Avis, so i had to figure out whether it was genuine. Meanwhile at the adjacent two rental companies, helpful staff were efficiently assisting their clients, including on the Sunday when we returned our vehicle. So other rental options are available at Limoges airport.
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