Beware of renting a car from Avis in France.! Their scamming system is amazing and has irregularity after irregularity, in order to cheat unsuspecting customers:1) SCAM1: they advertise on their avis.fr pages a 'Super Cover Plus' insurance, covering with zero excess a 'Super Collision Dammage Waiver (SCDW)', a 'Theft Protection Cover (TPC)', and a 'Road assistance plus (RSN/assistance depanage etendue'). However, after you make the reservation, in the email confirming the reservation, the information about RSN conveniently disappears and you cannot find it anywhere anymore (neither on your Avis account - if you have one, nor in the reservation receipt). It is to be noted that the only difference between a 'super cover' (cheaper) and a 'super cover plus' (more expensive) should have been the RSN, but RSN does not appear in the reservation confirmation, so you lose any proof that you have paid it.2) SCAM 2: giving you a car with slightly lower-than-the-full tank and writing in the contract that is full tank - they probably rely on the fact that most customers wouldn't queue again to Avis desk to complain for few missing gasoline liters3) SCAM 3: adding additional fees in your contract, for insurances that have been paid already, such as RSN, or for mysterious services, such as 'additional products' or 'Travel Partner' (whatever they may mean). The clerks at Avis desk also seem trained to give you false information with a smile on their lips, for example that any extra fee you see in the contract is only for a pre-payment of a full fuel tank, in case you bring it empty. In addition, what you might have thought to be a binding reservation (if made via web) is only considered only as a 'voucher' in your contract, meaning that they can (and do) change the contractual terms from your pre-reservation.4) SCAM 4: claiming that you drove a higher number of Km than you actually drove. As the rental fee are usually for unlimited km, they base this scam on the fact that most people would probably not pay attention to the number of Km. In our case they claimed an outrageously amount of Km (more than double than what we drove). This is probably done to be able to use the cars for private purposes without paying additional taxes or fees5) SCAM 5: invoicing you for an empty fuel tank even when you bring the tank full and not answering for months to any complaints you are making via their contact email and webpages 6) SCAM 6: providing you confusing invoices (I found them hidden somewhere at avis.fr pages, nothing sent via email), where French invoice and English invoice use different terms for the services they claim to have provided (such as TPR counter product, LLI, PAI, etc.) and they bill you even higher than what you agreed in the contract. In addition, contacting them via a phone number is impossible as they only have French-speaking robots as answering machines, and by email they never answer.I would strongly recommend anyone to avoid Avis at Paris/CDG2 as much as possible. If not possible, the following precaution measures could help:- to not buy any 'super cover' or 'super cover plus' from web as they will bill you again for them when you sign the rental contract- to not sign anything electronically without seeing the full screen of what they ask you to sign or even asking the printed contract- to not sign the contract before seeing the car and verifying the fuel and the number of Km- to ask a receipt or confirmation from them about bringing the car in good condition and with full fuel tank - to take pictures of the number of Km, the fuel tank, and the car condition at the start and at the end of the contract
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