An awful experience with this service. I booked a car to pay upon arrival, and while on the bus from the plane to the terminal, I received a call at 11:30 urging me to accept a contract before the desk closed at 12. I never got that text or accepted any contract, yet they attempted to charge £650 to my card without permission, despite the original rental being £630. They didn't have the car we initially wanted, which I understand, but we declined the alternative without being informed about a no-show fee. They charged me anyway, and when I called the local desk, the representative was unhelpful. It feels like they just want to take your money, and their customer service is appalling! I will never use them again.
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