This was the worst rental experience I’ve ever had.We arrived at IAH and the vehicle we reserved wasn’t available, so we were switched into a different car. From there, everything went downhill.The vehicle became unusable due to charging issues and required repair, and the roadside process was a mess, hours of delays and difficulty getting customer care when we were in need, traveling with a 1-year-old child. Even after purchasing roadside coverage, we were still pressured into paying out-of-pocket for the tow.Then, when Avis “resolved” it by switching us into another vehicle, I found roaches in the replacement car. That’s a serious sanitation and safety issue and completely unacceptable.To make matters worse, during the exchange I left my laptop in the vehicle I was switched into. Since then, I’ve been unable to get help from Avis Lost & Found no one answers, other agents say they can’t assist, the online form won’t load, and the phone line keeps hanging up.It feels like there is no functional support when something goes wrong.Between the unusable vehicle, the infestation, and the total lack of customer support, I would not recommend Avis at this location.
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Avis is an American car rental company headquartered in Parsippany, New Jersey, United States.