Review Time
I reserved a rental car through a ride-sharing platform in Miami for December 31, 2025. Everything indicated that the car would be delivered to my residence in the area, but at the last moment, the delivery was inexplicably cancelled. Despite my repeated attempts to resolve the issue with the booking center and the rental location, I found the staff to be dismissive and unhelpful. My plans for the day were completely disrupted due to the unreliable service. I highly advise considering other rental companies instead.
This was an incredibly disappointing rental experience. Upon arriving at the airport, the vehicle we had booked was not available, and we were given a different car. From that point, things went downhill quickly. The vehicle became inoperable due to charging issues and needed repairs, and the roadside assistance process was chaotic, with hours of delays and challenges in reaching customer support, especially while traveling with a young child. Despite having roadside coverage, we were still pressured to pay out of pocket for the tow. When the issue was 'resolved' by providing another vehicle, I discovered roaches in the replacement car. This is a serious health and sanitation concern and completely unacceptable. To make matters worse, I accidentally left my laptop in the vehicle I was switched to. Since then, I have struggled to get assistance from the Lost & Found department; no one answers, other agents claim they can't help, the online form fails to load, and the phone line keeps disconnecting. It feels like there is no effective support when issues arise. Given the unusable vehicle, the infestation, and the complete lack of customer service, I cannot recommend this company at this location.
I booked a rental car from Avis through Uber in Miami on Dec 31, 2025. Everything showed the delivery (to my condo in Edgewater) of the car is happening , until the last minute when Mavis, for no logical reason, cancelled the delivery. My multiple attempts to discuss the issue with Avis booking centre in San Diego and the rental lot in Miami Beach was unsuccessful. The staff very rather dismissive, incompetent and unhelpful. My pan for the day was ruined because of Avis unreliable service. I strongly recommend that if you need a rental car use any other rental company but Avis.
This was the worst rental experience I’ve ever had.We arrived at IAH and the vehicle we reserved wasn’t available, so we were switched into a different car. From there, everything went downhill.The vehicle became unusable due to charging issues and required repair, and the roadside process was a mess, hours of delays and difficulty getting customer care when we were in need, traveling with a 1-year-old child. Even after purchasing roadside coverage, we were still pressured into paying out-of-pocket for the tow.Then, when Avis “resolved” it by switching us into another vehicle, I found roaches in the replacement car. That’s a serious sanitation and safety issue and completely unacceptable.To make matters worse, during the exchange I left my laptop in the vehicle I was switched into. Since then, I’ve been unable to get help from Avis Lost & Found no one answers, other agents say they can’t assist, the online form won’t load, and the phone line keeps hanging up.It feels like there is no functional support when something goes wrong.Between the unusable vehicle, the infestation, and the total lack of customer support, I would not recommend Avis at this location.
I am not a renter, but a former employee. I want to let a potential traveler know whose flying to the DFW area, not to rent from Avis Budget period. Because, if you book a specific vehicle online to pick up at the DFW location, 10 times out 10 you WILL NOT get the vehicle you booked online when you arrive there. Hidden fees get charged, The front counter have to sell you a service just so they can receive their commission. So potential renter beware of this rental company.
If only I could give zero stars. Avis is all about the upsell using scaremongering in Miami. We bought through Hola and clearly they have a real issue with Hola. They told us we hadn’t paid for insurance or an extra driver and couldn’t take the car without paying. Fortunately I had a certificate of insurance as i buy annual cover for car hire. This just made themeven more mad. Telling us we will lose everything if we have an accident. They had little choice but to let us take the car. The car was dirty and had no water in the windscreen reservoir. Truly horrible experience. I shouldn’t need a Harvard lawyer to go through a rental bill but you do with Avis. Interestingly my nephew, wholives in the usa, also hired with them and had noupsell, so clearly targeting tourists. Now watching my credit card statement like a hawk to make sure they don’t take any other payments. This is a real issue that they can just take money from your credit card after the booking finished with zero authorisation.
When collecting the car in Florida the agent commented on the low rate achieved by renting via a UK agent.Following return my credit card was charged for “package charges”?These charges matched the total rental charge.What a rip off outfit!
Costumer service is horrible. You get transferred to 3 people that can't do anything. I clicked on Decline on all 4 rental options. Prepaid for reservations, printed out invoice and see I have paid for 2 of the 4 rental options. I call and Avis's costumer service line and was told there is nothing they can do after being transferred to 3 people. Done with Avis, this is not the first time I have gone throw this with them. Bad thing is Avis does not care at all.
We arrived 5 weeks ago at Boston Logan Airport for a prebooked 3 weeks Avis car rental. Avis had failed to advised us on how to get to the car collection point. There was a complementary phone booth for car-rental companies at arrivals. However, after dialling the stated short-code for Avis, a message told us that there was nobody at Avis’s offices to take our call. We placed 4 further calls over the next 20 minutes, only to receive the same answer on all 4 occasions. Finally we decided to use Google Maps in order to walk (with heavy luggage) to the car collection point, which was some 25 minutes away.On arrival at the car collection point we asked 3 Avis staff members (who had been attending a single, lone single customer!) why nobody had answered our call. Not only were they unaware of the car-rental phone booth at the airport, but one staff member started laughing, saying we must have dialled the wrong number. It took them 10 minutes to find our booking, they then wanted to charge us more than 1800 USD for a rental that we already had paid for online. For some reason, the car we had booked was unavailable, so after a delay of 2 hours we were provided with an “upgrade” and set off for Maine … we only got 500 yards before a dashboard message told us that our “upgrade” needed an oil change ... which meant returning to the “helpful” Avis staff for a car that actually could be rented without problems … only to be told by a different staff member that there were plenty of cars available of the type we had booked …Now, after a total delay of 3 hours, we were finally provided with the car we had booked, changed over our luggage from the faulty car, and asked the Avis garage staff member (Lady “A”) how we could open the gas tank flap … she didn’t know, so she looked for a corresponding lever in the car, she couldn’t find it, so she decided to get us a different car … YOU CANNOT BE SERIOUS! An Avis garage staff member does not know how to access the gas tank of an Avis rental car … REALLY?As Lady “A” rushed off, we decided to asked another close-by Avis staff member (Lady “B”) if she knew how to open the gas tank flap … Oh no, what had we done??? Lady “A” overheard us asking Lady “B”, and she didn’t like it at all!!! She started berating us, saying that Lady “B” wouldn’t know either how to access the gas tank. After Lady “A” had stomped off in a huffy to get rental car #3 for us, Lady “B” started to look for the gas tank flap … and presto, after 5 minutes she found it, clearly putting Lady “A” in her miserable little place!After 3.5 hours of various delays, we finally left Avis with a car that turned out to be exactly what we had wanted. Lady “B” had been very welcoming, however Lady “A” and all the other Avis staff members we had met on this occasion appeared to be in the wrong employment. They seemed not willing to serve customers, instead they were brash & rude, or just uninterested, or a mixture of all 3.During this rental, the car could not have been better, whilst most Avis staff members wet had met could not have been any worse!
I booked, and paid in advance, for a car rental with Avis at LAX. Arriving at the LAX car rental center after a 10-hour flight, I found a queue with about 50 people in it and two customer service agents. I waited two hours in the queue to finally get to an agent. The agent was very kind, told us we should avail of Avis's offer to fill the tank at the end of the rental at a cost of $4.77 per gallon (good price for California) instead of returning the car with a full tank. I did return the car at the appointed time, clean and in perfect condition, with the tank 1/3 empty. Two days later I get a bill for $95.47 - far more than would be required to fill 1/3 of the tank. After much fiddling and two phone calls, lasting an hour, with people who don't speak English well, I was offered a refund of $54.80. This is fair enough and much closer to the actual cost of the fuel. The whole process was frustrating. I am not impressed.
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Avis is an American car rental company headquartered in Parsippany, New Jersey, United States.
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