I booked, and paid in advance, for a car rental with Avis at LAX. Arriving at the LAX car rental center after a 10-hour flight, I found a queue with about 50 people in it and two customer service agents. I waited two hours in the queue to finally get to an agent. The agent was very kind, told us we should avail of Avis's offer to fill the tank at the end of the rental at a cost of $4.77 per gallon (good price for California) instead of returning the car with a full tank. I did return the car at the appointed time, clean and in perfect condition, with the tank 1/3 empty. Two days later I get a bill for $95.47 - far more than would be required to fill 1/3 of the tank. After much fiddling and two phone calls, lasting an hour, with people who don't speak English well, I was offered a refund of $54.80. This is fair enough and much closer to the actual cost of the fuel. The whole process was frustrating. I am not impressed.
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Avis is an American car rental company headquartered in Parsippany, New Jersey, United States.
