While trying to book two cars through Budget, I was transferred to AVIS. As I was dealing with an AVIS agent and trying to get information, I was twice hung up on. Very frustrating. At the airport, one agent was on duty while the line grew, as that agent had just come to join another, but the other took off just when the line, resulting in long waits for customers. The gal at the desk was friendly and fine, but she was the only bright spot in a dismal experience. The vehicles were great and served our needs.
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Avis is an American car rental company headquartered in Parsippany, New Jersey, United States.