This was an incredibly disappointing rental experience. Upon arriving at the airport, the vehicle we had booked was not available, and we were given a different car. From that point, things went downhill quickly. The vehicle became inoperable due to charging issues and needed repairs, and the roadside assistance process was chaotic, with hours of delays and challenges in reaching customer support, especially while traveling with a young child. Despite having roadside coverage, we were still pressured to pay out of pocket for the tow. When the issue was 'resolved' by providing another vehicle, I discovered roaches in the replacement car. This is a serious health and sanitation concern and completely unacceptable. To make matters worse, I accidentally left my laptop in the vehicle I was switched to. Since then, I have struggled to get assistance from the Lost & Found department; no one answers, other agents claim they can't help, the online form fails to load, and the phone line keeps disconnecting. It feels like there is no effective support when issues arise. Given the unusable vehicle, the infestation, and the complete lack of customer service, I cannot recommend this company at this location.
Claim your business profile now and gain access to all features and respond to customer reviews.
Avis is an American car rental company headquartered in Parsippany, New Jersey, United States.