Terrible experience with Avis/Budget. Rental booked from Canada for Italy. Of course, the international team has to take care of the issue I had. It took 5 months to get an invoice from Avis/Budget…I was charged an additional $2633 Canadian for my rental (my actual rental was less than that). They never reached out to me so that I could provide photos of a 2cm dent. They provided grainy photos and charged my cc on the date of the return. It’s now been 7 months and I’m still waiting for someone from their team to ask me for the photos taken when I picked up the car. Logically, before they charged me for the repair, they should have contacted me to notify me. Instead, after a visa claim and multiple attempts & contact with the better business bureau, I have my final invoice. Absolutely awful experience that has caused me much grief. I have lost hope that I will get my money back but I did tell them I would put terrible reviews on each and every platform that I can!
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